Privacy policy

Effective Date: August 23, 2026

At homenestmart.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, browse our products, place an order, contact us, or otherwise use our services.

Business Name: homenestmart.com
Business Category: Home & Garden
Email: official.homenest@gmail.com
Phone: 7029974307
Business Address: Bagdoba, Garhbeta, Paschim Medinipur, West Bengal, India – 721127
GSTIN: 19GVWPS4523K1ZI

By accessing or using homenestmart.com, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our website.

1. Information We Collect

When you use our website or purchase products from us, we may collect different types of information necessary to provide our services.

Personal Information

Depending on how you interact with our website, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Mobile or telephone number

  • Payment-related information

  • Order details and purchase history

  • Information you provide when contacting customer support

  • Any other information you voluntarily provide to us

We only request information that is reasonably necessary to process your order, provide customer support, communicate with you, and operate our business.

Automatically Collected Information

When you visit our website, certain technical information may be automatically collected, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website pages visited

  • Date and time of visits

  • Referring website

  • Approximate location based on technical information

  • Website interaction and browsing information

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

  • Processing and fulfilling your orders

  • Confirming orders and payments

  • Arranging shipping and delivery

  • Providing customer service

  • Responding to questions, requests, and complaints

  • Sending order-related communications

  • Managing returns, refunds, cancellations, and exchanges

  • Improving our website, products, and services

  • Understanding customer preferences and website usage

  • Preventing fraudulent or unauthorized transactions

  • Maintaining website security

  • Complying with applicable laws and regulations

  • Maintaining business and accounting records

  • Sending promotional communications where permitted and appropriate

We do not use your personal information for purposes unrelated to our business operations without a lawful basis or, where required, your consent.

3. Payment Information

When you make a purchase through our website, payment transactions may be processed by third-party payment providers.

Depending on the payment method you select, you may provide payment information directly to the applicable payment processor. We generally do not need to store your complete debit card, credit card, banking password, or other sensitive payment credentials on our own systems.

Payment providers may process your information according to their own privacy policies and security practices.

For your protection, you should never send complete card numbers, PINs, passwords, OTPs, or banking credentials to us through email, WhatsApp, social media, or other communication channels.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Understand website traffic

  • Improve website functionality

  • Analyze customer interactions

  • Provide relevant website features

  • Improve marketing and advertising performance

You may be able to control cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

5. Sharing of Personal Information

We do not sell or rent your personal information to third parties as a source of income.

However, we may share necessary information with trusted service providers when required to operate our business. These may include:

  • Payment processors

  • Courier and logistics companies

  • Shipping partners

  • Website hosting and technology providers

  • Analytics and website service providers

  • Customer support service providers

  • Marketing or advertising service providers, where legally permitted

  • Professional advisors

  • Government authorities or law-enforcement agencies when legally required

We only intend to share information that is reasonably necessary for the relevant purpose.

For example, when you place an order, we may provide your name, delivery address, phone number, and order details to the relevant delivery or logistics provider so that your order can be delivered successfully.

6. Third-Party Services

Our website may use third-party services, applications, plugins, payment gateways, analytics tools, advertising platforms, or social-media features.

These third parties may collect or process information according to their own privacy policies. We encourage customers to review the privacy practices of third-party services before providing information through them.

We are not responsible for the privacy practices, security measures, or content of independent third-party websites and services.

7. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may use your contact information to provide information about:

  • New products

  • Special offers

  • Discounts

  • Promotions

  • Seasonal campaigns

  • Store announcements

  • Other relevant updates

You may request to stop receiving promotional communications at any time by contacting us at official.homenest@gmail.com or by using an available unsubscribe option in promotional communications.

Please note that even if you opt out of promotional messages, we may still send essential transactional communications relating to your orders, payments, deliveries, refunds, or customer-service requests.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

You are also responsible for keeping your account credentials and other confidential information secure and should immediately notify us if you believe your information has been misused.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Processing orders

  • Providing customer support

  • Maintaining transaction records

  • Handling returns and refunds

  • Meeting accounting and tax requirements

  • Resolving disputes

  • Preventing fraud

  • Complying with legal obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.

10. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to us without appropriate permission, they may contact us so that we can review and, where appropriate, remove the information.

11. Your Privacy Rights

Depending on applicable laws, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of information where legally applicable

  • Withdraw consent where processing is based on consent

  • Opt out of certain promotional communications

  • Ask questions about how your information is processed

  • Raise a privacy-related complaint

To make a privacy request, contact us using the details provided below. We may need to verify your identity before fulfilling certain requests in order to protect your information.

12. Accuracy of Information

You are responsible for providing accurate and current information when placing an order or creating an account.

Incorrect information, particularly an incorrect delivery address or phone number, may result in delivery delays, failed deliveries, additional charges, or other problems.

If your personal information changes, you should contact us or update the information through the available website functionality.

13. Data Transfers

Depending on the services and technology providers we use, your information may be processed or stored by service providers located outside your immediate geographical location.

Where applicable, we take reasonable steps to ensure that information is handled in accordance with applicable privacy and data-protection requirements.

14. Fraud Prevention and Legal Compliance

We may collect, use, and disclose information where reasonably necessary to detect, investigate, prevent, or address:

  • Fraudulent transactions

  • Payment abuse

  • Unauthorized account activity

  • Security incidents

  • Misuse of our website

  • Violations of our terms and policies

We may also disclose information when required by law, court order, governmental authority, regulatory requirement, or other lawful process.

15. Links to Other Websites

Our website may contain links to third-party websites, applications, social-media pages, or other online resources.

These external websites are not controlled by us. Once you leave homenestmart.com, their privacy practices may differ from ours.

We encourage you to review the privacy policy of every external website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.

When we make changes, we may update the Effective Date displayed at the beginning of this policy.

We encourage you to periodically review this page to remain informed about how we protect your information.

Your continued use of homenestmart.com after an updated Privacy Policy becomes available may constitute acceptance of the revised policy to the extent permitted by applicable law.

17. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

homenestmart.com
Email: official.homenest@gmail.com
Phone: 7029974307
Address: Bagdoba, Garhbeta, Paschim Medinipur, West Bengal, India – 721127
GSTIN: 19GVWPS4523K1ZI

We will make reasonable efforts to review and respond to privacy-related requests within a reasonable period.

18. Consent

By using homenestmart.com, submitting information through our website, or placing an order, you acknowledge that you have had an opportunity to review this Privacy Policy and understand how your information may be collected and used as described above.

If you do not agree with this Privacy Policy, please do not provide personal information or continue using the website.

Last Updated: August 23, 2026