Terms of service

Effective Date: August 23, 2026
Website: homenestmart.com
Business Name: HomeNestMart
Business Category: Home & Garden
Email: official.homenestmart@gmail.com
Phone: 7029974307
Address: Bagdoba, Garhbeta, Paschim Medinipur, West Bengal, Pin Code – 721127, India
GST No.: 19GVWPS4523K1ZI

Welcome to homenestmart.com. These Terms of Service govern your access to and use of our website, products, services, content, and related features. By visiting our website, browsing products, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Please read these terms carefully before using our website. If you do not agree with any part of these terms, please discontinue your use of the website.

1. About HomeNestMart

HomeNestMart is an online retail store offering products primarily related to Home & Garden, including home essentials, décor, organization products, gardening accessories, household items, lifestyle products, and other related merchandise.

We aim to provide customers with convenient online shopping, clear product information, reasonable pricing, secure payment options, and reliable delivery services.

We reserve the right to introduce new products, discontinue products, modify product specifications, or change product availability at any time without prior notice.

2. Acceptance of Terms

By accessing or using homenestmart.com, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide to us is accurate and complete.

  • You will use our website only for lawful purposes.

  • You will comply with all applicable Indian laws and regulations.

  • You will not misuse, damage, disrupt, or interfere with our website or services.

If you are using the website on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.

3. Website Usage

You may use our website for legitimate personal or commercial shopping purposes, subject to these Terms.

You must not:

  • Use the website for fraudulent activities.

  • Attempt to gain unauthorized access to our systems.

  • Upload malicious software, viruses, or harmful code.

  • Copy or reproduce website content without permission.

  • Use automated systems to scrape or collect website information without authorization.

  • Interfere with website functionality or security.

  • Place orders using false, stolen, or unauthorized information.

  • Use our website to violate any applicable law.

We reserve the right to restrict or terminate access to users who violate these requirements.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, dimensions, colors, and other information displayed on the website are accurate.

However, minor differences may occur because of:

  • Screen and device settings.

  • Lighting conditions during photography.

  • Manufacturing variations.

  • Packaging changes.

  • Supplier updates.

  • Product availability.

Images are provided for representation purposes, and actual products may vary slightly from displayed images.

We do not guarantee that every product description or image will always be completely error-free.

5. Product Availability

All products displayed on our website are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout or payment confirmation.

If an ordered product becomes unavailable after your order is placed, we may contact you regarding an alternative product, refund, or cancellation, as applicable.

We reserve the right to limit quantities purchased by individual customers or accounts where necessary.

6. Pricing and Taxes

All product prices displayed on homenestmart.com are subject to change without prior notice.

We make reasonable efforts to maintain accurate pricing information. However, technical errors, typographical errors, or incorrect product information may occasionally occur.

If an incorrect price is displayed and an order is placed at that price, we reserve the right to cancel the order and notify the customer.

Applicable taxes, including GST where required, may be included in or added to the applicable product price or order total according to the applicable tax requirements.

7. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation to the email address or mobile number provided by you. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject, cancel, or modify an order for legitimate reasons, including:

  • Product unavailability.

  • Incorrect pricing.

  • Incorrect product information.

  • Payment problems.

  • Suspicious or fraudulent transactions.

  • Incorrect shipping information.

  • Delivery restrictions.

  • Duplicate orders.

  • Technical errors.

If we cancel an order for which payment has already been received, the applicable amount will be processed for refund according to our refund procedures.

8. Customer Information

You are responsible for providing accurate information when placing an order.

This may include:

  • Full name.

  • Delivery address.

  • Mobile number.

  • Email address.

  • Billing information.

  • Payment-related information where applicable.

You should carefully review your information before completing an order.

HomeNestMart will not be responsible for delays, failed deliveries, additional charges, or incorrect deliveries caused by inaccurate or incomplete information supplied by the customer.

9. Payments

We may provide different payment methods depending on availability, including online payment options and Cash on Delivery where applicable.

Customers must provide valid payment information and authorize the applicable payment transaction.

For online payments, transactions may be processed through third-party payment service providers. Such transactions may also be subject to the terms, privacy policies, and security practices of those providers.

For Cash on Delivery orders, customers may be required to confirm their order or provide additional information before dispatch.

We reserve the right to decline or cancel suspicious, fraudulent, or unauthorized transactions.

10. Shipping and Delivery

We aim to process and dispatch confirmed orders within the estimated timeframe displayed on the website or communicated to the customer.

Delivery times may vary depending on:

  • Delivery location.

  • Product availability.

  • Courier operations.

  • Weather conditions.

  • Public holidays.

  • Natural events.

  • Transportation disruptions.

  • Government restrictions.

  • Other circumstances outside our reasonable control.

Estimated delivery dates are not guaranteed unless specifically stated otherwise.

Customers should ensure that someone is available to receive the package when required.

11. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

We may not be responsible for failed delivery resulting from:

  • Incorrect address.

  • Missing apartment or house details.

  • Incorrect PIN code.

  • Incorrect mobile number.

  • Customer unavailability.

  • Refusal to accept the package.

  • Inability of the courier to locate the address.

Additional delivery charges may apply in certain circumstances where a package needs to be re-shipped because of customer-provided incorrect information.

12. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are subject to our applicable Return & Refund Policy.

Customers should review the policy before purchasing products.

Depending on the product and circumstances, eligibility may be affected by:

  • Product condition.

  • Time elapsed since delivery.

  • Missing accessories.

  • Missing packaging.

  • Signs of use.

  • Damage caused after delivery.

  • Incorrect or incomplete return information.

Approved refunds will generally be processed using the applicable payment method or another suitable method.

We reserve the right to reject returns that do not satisfy the applicable return requirements.

13. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, you should contact us as soon as reasonably possible after delivery.

We may request photographs, videos, order details, packaging information, or other evidence to evaluate the issue.

Depending on the circumstances and applicable policy, we may provide a replacement, exchange, refund, or another appropriate resolution.

Customers should retain the original product and packaging until the issue has been resolved.

14. Intellectual Property

All content available on homenestmart.com, including but not limited to:

  • Logos.

  • Brand names.

  • Product descriptions.

  • Website design.

  • Graphics.

  • Images.

  • Text.

  • Icons.

  • Videos.

  • Layouts.

  • Software.

  • Other original materials.

may be owned by HomeNestMart or used under applicable permission or license.

You may not reproduce, distribute, modify, publish, sell, copy, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

15. Third-Party Services and Links

Our website may use third-party services, payment providers, courier services, analytics tools, advertising platforms, or other external services.

We may also provide links to third-party websites.

Third-party services are generally governed by their own terms and privacy policies. We are not responsible for the content, availability, security, or practices of independent third-party websites or services.

16. Promotions and Discounts

From time to time, HomeNestMart may offer discounts, promotional codes, special offers, limited-time deals, or other promotional campaigns.

Each promotion may have separate terms, including:

  • Validity period.

  • Product restrictions.

  • Minimum order value.

  • Usage limits.

  • Customer eligibility.

  • One-time-use restrictions.

Promotions cannot necessarily be combined unless explicitly stated.

We reserve the right to modify or withdraw promotional offers where permitted by law.

17. User Reviews and Feedback

If customers submit reviews, comments, suggestions, photographs, or other content, they should ensure that the content is truthful, lawful, and does not infringe the rights of another person.

Users must not submit:

  • False or misleading reviews.

  • Offensive or abusive content.

  • Spam.

  • Malware.

  • Copyright-infringing content.

  • Personal information belonging to another person without permission.

By submitting content, you grant us permission to use, reproduce, display, or publish that content for legitimate business and promotional purposes, subject to applicable law.

18. Privacy

Your use of our website may involve the collection and processing of certain personal information.

We handle customer information according to our Privacy Policy, which explains how information may be collected, used, stored, and protected.

By using our website, you acknowledge that you have reviewed the applicable Privacy Policy.

19. Limitation of Liability

To the extent permitted by applicable law, HomeNestMart shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.

We are not responsible for interruptions or delays caused by circumstances beyond our reasonable control, including courier disruptions, natural disasters, technical failures, governmental restrictions, strikes, or other force majeure events.

Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless HomeNestMart and its representatives from claims, losses, liabilities, damages, or expenses arising from your unlawful use of the website, violation of these Terms, infringement of third-party rights, or misuse of our services.

21. Suspension or Termination

We may suspend, restrict, or terminate access to our website or services if we reasonably believe that a user has:

  • Violated these Terms.

  • Engaged in fraudulent activity.

  • Misused our website.

  • Attempted unauthorized access.

  • Provided false information.

  • Engaged in abusive or unlawful behavior.

Termination of access does not affect rights or obligations that arose before termination.

22. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, business practices, legal requirements, or website functionality.

The updated version will be posted on this page with a revised effective date.

Customers are encouraged to review these Terms periodically.

23. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to the use of our website, products, or services shall be subject to the jurisdiction of the competent courts having appropriate jurisdiction over our business location, subject to applicable law.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by applicable law.

25. Entire Agreement

These Terms of Service, together with our applicable Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies published on the website, constitute the terms governing your use of homenestmart.com and purchase of our products.

26. Contact Us

If you have questions, concerns, complaints, or requests regarding these Terms of Service or your order, please contact us:

HomeNestMart
Website: homenestmart.com
Email: official.homenestmart@gmail.com
Phone: 7029974307
Address: Bagdoba, Garhbeta, Paschim Medinipur, West Bengal, Pin Code – 721127, India
GST No.: 19GVWPS4523K1ZI

By using homenestmart.com, you acknowledge that you have read and understood these Terms of Service and agree to comply with them. We appreciate your trust in HomeNestMart and look forward to providing you with a convenient and reliable Home & Garden shopping experience.