Shipping policy
Effective Date: August 23, 2026
Welcome to homenestmart.com. We are committed to making your shopping experience convenient, reliable, and transparent. This Shipping Policy explains how we process, pack, dispatch, and deliver orders placed through our website.
By placing an order on homenestmart.com, you acknowledge and agree to the terms outlined in this Shipping Policy.
1. About Our Store
Store Name: homenestmart.com
Business Category: Home & Garden
Email: official.homenestmart@gmail.com
Phone: 7029974307
Business Address: Bagdoba, Garhbeta, Paschim Medinipur, West Bengal – 721127, India
GSTIN: 19GVWPS4523K1ZI
We aim to provide customers with quality Home & Garden products and dependable delivery services across eligible locations in India.
2. Shipping Coverage
We currently aim to deliver orders to serviceable locations across India. Delivery availability depends on the courier network, serviceability of the destination PIN code, product characteristics, and other logistical conditions.
Before completing your purchase, please ensure that your shipping address, PIN code, phone number, and other contact information are accurate.
Some remote, rural, restricted, or difficult-to-reach locations may have limited courier service. If your location is not serviceable, we may contact you to discuss an alternative delivery arrangement or cancellation of the order.
3. Order Processing Time
Orders are generally processed after successful order confirmation.
Our standard processing time is approximately 1–3 business days. During this period, we may verify the order, confirm payment or Cash on Delivery details, inspect the product, prepare the package, and hand it over to our delivery partner.
Orders placed on Sundays, public holidays, or during exceptional circumstances may begin processing on the next business day.
Processing time and shipping time are separate. The estimated delivery period begins after the order has been dispatched.
4. Estimated Delivery Time
After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the destination and courier network.
Therefore, the overall estimated delivery time may typically be around 4–10 business days from successful order confirmation.
These are estimates rather than guaranteed delivery dates. Delivery may take longer because of weather conditions, public holidays, transportation disruptions, courier delays, high order volumes, remote-area delivery limitations, or other circumstances beyond our reasonable control.
For certain locations, delivery may require additional time.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before you place your order.
Shipping charges may vary depending on:
-
Delivery location
-
Order value
-
Product size or weight
-
Delivery method
-
Promotional offers
-
Courier charges
-
Remote or special-service locations
If a free-shipping promotion is available, the applicable terms and eligibility requirements will be displayed on the website or checkout page.
Unless expressly stated otherwise, any applicable shipping charge will be shown to you before order confirmation.
6. Order Confirmation
After placing an order, you may receive an order confirmation through the contact information provided during checkout.
The confirmation may include information such as:
-
Order number
-
Products purchased
-
Quantity
-
Billing information
-
Shipping address
-
Order value
-
Payment method
Customers are responsible for checking the order confirmation and promptly informing us if any important information is incorrect.
7. Accurate Shipping Address
Customers must provide a complete and accurate delivery address.
Please ensure that your shipping details include:
-
Full name
-
House or building number
-
Street/locality
-
Village, town, or city
-
District
-
State
-
Correct PIN code
-
Valid mobile number
If an incorrect or incomplete address is provided and the courier cannot deliver the package, additional delivery attempts or return-to-origin procedures may apply.
We may contact you using the phone number or email address provided with the order to resolve address-related issues.
8. Tracking Information
Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or another available communication method, depending on the courier and order system.
Tracking information may take some time to become active after the parcel is handed over to the courier.
Customers can use the tracking details to monitor the shipment's progress.
If tracking information does not update immediately, this does not necessarily mean that the shipment has stopped moving. Courier systems may take time to register scans at different stages of transportation.
9. Delivery Attempts
The courier partner may make one or more attempts to deliver your order.
Customers should ensure that someone is available at the provided delivery address to receive the package.
Delivery may be delayed or unsuccessful if:
-
The recipient is unavailable
-
The address is incomplete or incorrect
-
The phone number is unreachable
-
The recipient refuses the package
-
The delivery location is inaccessible
-
The PIN code is temporarily non-serviceable
-
The courier cannot contact the recipient
If a shipment is returned to us after unsuccessful delivery attempts, additional shipping arrangements may be required before we can resend the order.
10. Cash on Delivery Orders
For eligible products and locations, Cash on Delivery (COD) may be available.
COD availability depends on the destination PIN code, product, courier service, and other applicable conditions.
For COD orders, customers should provide a valid mobile number and be available to receive the shipment.
We may contact customers to verify certain COD orders before dispatch. If an order cannot be verified, we may cancel or hold the order until the required information is confirmed.
11. Delayed Deliveries
Although we make reasonable efforts to deliver orders within the estimated timeframe, delays can occasionally occur.
Possible reasons include:
-
Severe weather
-
Heavy rainfall or flooding
-
Natural disasters
-
Transportation problems
-
Courier operational issues
-
Public holidays
-
Regional restrictions
-
High seasonal demand
-
Incorrect address information
-
Incomplete contact details
-
Government restrictions
-
Unexpected logistical disruptions
If your order is delayed beyond the normal estimated period, please contact us at official.homenestmart@gmail.com or call 7029974307 with your order details.
We will make reasonable efforts to assist you in locating the shipment.
12. Damaged Packages
Customers are encouraged to inspect the outer packaging when receiving an order.
If the package appears visibly damaged, opened, torn, wet, or tampered with, please document the condition by taking clear photographs or videos before opening it, where reasonably possible.
If the product itself is damaged or incorrect, contact us as soon as possible with:
-
Order number
-
Customer name
-
Contact number
-
Photographs of the package
-
Photographs of the product
-
Unboxing video, if available
-
Description of the issue
This information may be required to investigate the matter with the courier or determine the appropriate resolution.
13. Wrong, Missing, or Incorrect Products
If you receive an item that is different from the item ordered, or if an item appears to be missing from a multi-product shipment, please contact us promptly.
Please provide your order number and clear photographs of the received products and packaging.
We will review the matter and, where appropriate, provide a replacement, refund, or another suitable resolution according to our applicable return and refund terms.
Customers should not discard the original packaging until the issue has been reviewed.
14. Partial Shipments
In some circumstances, products from the same order may be shipped separately.
This may happen because products are stored at different locations, have different processing requirements, or are handled by different courier services.
If your order is shipped in multiple packages, you may receive separate tracking information.
Receiving one package before another does not necessarily mean that the remaining products have been cancelled.
15. Delivery to Remote Locations
Certain remote, rural, island, border, or difficult-to-access locations may require additional delivery time.
Courier availability and delivery charges can also differ for such destinations.
If your location has limited serviceability, we may contact you before dispatch to confirm whether delivery can be completed.
16. Shipping Restrictions
Certain Home & Garden products may have specific shipping restrictions because of their size, weight, material, packaging requirements, or courier regulations.
If a product cannot be delivered to a particular location, this may be communicated before dispatch or during the ordering process.
We reserve the right to cancel an order where delivery is not reasonably possible.
If an order is cancelled by us for a confirmed shipping limitation and payment has already been received, the applicable refund will be processed according to our refund procedures.
17. Changes to Shipping Address
If you need to change your shipping address after placing an order, contact us as quickly as possible.
Address changes may only be possible before the order has been packed or dispatched.
Once an order has been handed over to the courier, we may not be able to modify the destination address.
Customers are responsible for ensuring that the information supplied at checkout is correct.
18. Order Cancellation and Undelivered Packages
If an order cannot be delivered because of an incorrect address, repeated delivery failure, recipient refusal, or other customer-related reasons, the shipment may be returned to our designated location.
Any cancellation or refund in such circumstances will be handled according to our applicable cancellation and refund terms.
For COD orders, repeated refusal or non-acceptance of shipments may affect our ability to offer COD on future orders.
19. Delivery Confirmation
A shipment may be considered delivered when the courier records successful delivery at the provided address.
Customers should keep the delivery confirmation, tracking information, invoice, and other order-related records for future reference.
If you believe an order has been incorrectly marked as delivered, contact us promptly so that we can investigate the shipment with the courier.
20. Shipping During Sales and Festivals
During major sales, promotional campaigns, festivals, and other periods of increased demand, order processing and delivery may take longer than usual.
We appreciate your patience during such periods.
Where possible, we will communicate significant shipping delays through our website or customer support channels.
21. Force Majeure
We will not be responsible for shipping delays caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, epidemics or pandemics, strikes, transportation interruptions, government restrictions, civil disturbances, courier disruptions, infrastructure failures, or other unforeseen events.
In such cases, we will make reasonable efforts to resume processing and delivery as soon as circumstances permit.
22. Customer Responsibility
Customers are responsible for:
-
Providing accurate shipping information.
-
Providing a valid and reachable mobile number.
-
Being available to receive the shipment.
-
Checking tracking updates where provided.
-
Reporting delivery issues promptly.
-
Keeping order and tracking information safely.
-
Following applicable return and refund procedures.
Providing incomplete or incorrect information may result in delivery delays, additional delivery attempts, or return of the shipment.
23. Contact Us
If you have questions regarding shipping, delivery status, address changes, delayed shipments, damaged packages, or other delivery concerns, please contact us.
homenestmart.com
Email: official.homenestmart@gmail.com
Phone: 7029974307
Address: Bagdoba, Garhbeta, Paschim Medinipur, West Bengal – 721127, India
GSTIN: 19GVWPS4523K1ZI
When contacting us regarding an order, please include your order number, registered mobile number, and a brief description of your concern so that we can assist you efficiently.
24. Policy Updates
We may update or modify this Shipping Policy from time to time to reflect changes in our business practices, courier arrangements, applicable requirements, or services.
The latest version will be published on this page with the updated effective date.
Customers are encouraged to review this policy periodically.
25. Acceptance of This Policy
By placing an order through homenestmart.com, you acknowledge that you have read and understood this Shipping Policy and agree to the shipping and delivery practices described above.
Our goal is to provide a smooth, transparent, and dependable delivery experience while continuously improving our service for Home & Garden customers across India.
Thank you for choosing homenestmart.com.